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The Passenger Mobility Centre supports and meets low-mobility passengers directly at train stations and trains of the Moscow Central Ring on all routes.

Accompanying and meeting low-mobility passengers directly at stations and Moscow Central Ring trains along the entire route is provided by the Passenger Mobility Centre of the Passenger Services Department of the Moscow Underground State Unitary Enterprise.

The Centre's staff accompany passengers with limited mobility free of charge.

Passengers pay for the fare and baggage themselves.

Passengers may request support from station staff or make preliminary enquiries by:

  • telephone on 8 (800) 250-73-41 and 8 (800) 775-00-00;
  • e-mail at comp@mosmetro.ru;

filling out the request form on the site of the Moscow Metro at www.mosmetro.ru