First of all go to the section “My orders” and make sure that the order has in fact not gone through.
If this is the case, we recommend that you order once again. Blocked funds for an incomplete order will be returned to your card within 24 hours.
In the event of disputes regarding the deduction of funds when paying for electronic tickets, it is necessary to approach the bank which issued your card (the telephone number is on the reverse side of your card). VTB24 (PAO) is an acquiring bank (which provides a service for conducting operations performed using payment cards), Tel. 8-800-100-24-24.