On the site of OJSC Russian Railways, electronic shipping documents (control coupons of electronic baggage receipts) for the carriage of the following types of baggage can be made:
- transportation of small pets;
- transportation of hand luggage for an additional fee (electronic, household, video and audio equipment in accordance with Paragraph 108 "Rules for the Transport of Passengers, Luggage and Cargo Luggage by Rail);
- transportation of oversized luggage on special conditions (prams, strollers, bicycles and kayaks, etc.).
Booking electronic shipping documents on the website of OJSC Russian Railways is made by an internal communication to the trains of the Federal Passenger Company not less than 1 hour before the train’s departure from the initial station on the route.
Registration of electronic shipping documents on the site of OJSC Russian Railways is made:
- when buying an electronic ticket.
Booking an electronic shipping document for returned electronic tickets is not possible.
If the result of booking an electronic shipping document is positive, the user is issued a control coupon of the electronic baggage receipt with the details of the carriage and a 2D bar code.
The user should print out the control coupon of the electronic baggage receipt on paper (A4 size) and present it when boarding the train.
In case of an incorrect booking of the electronic shipping document, you can cancel the order up to the moment of payment.
In case of a refusal of the previously paid transportation on the site of OJSC Russian Railways, a return of the electronic shipping document is made at least 1 hour before the train’s departure from the initial station on the route.
If the electronic shipping documents are returned via the OJSC Russian Railways website after the set deadlines (up to the moment of the train’s departure from the initial station on the route), only the seats are refunded (if available, by the electronic ticket designed for the carriage of luggage in specially equipped passenger carriages). No refund on payments is made to the bank card. Payment refunds are made in a claim procedure by the passenger applying to the ticket office of the Federal Passenger Company.