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Offer

Our web-site and RZD Passengers App (hereinafter referred to as the "App") provide a natural person with an opportunity to order and pay for the e-tickets (no fees charged) using his/her bank card.

By purchasing e-tickets on our site, you agree to all the terms and conditions listed below.

RUSSIAN RAILWAYS IS NOT RESPONSIBLE FOR:

  • an incorrect e-mail address specified by the user in the user profile;
  • the settings of the mail client on the user’s side;
  • the settings of the operator’s service providing e-mail services.

Thus, you confirm your legal capacity and financial viability, and in addition acknowledge responsibility for the obligations imposed on you as a result of concluding this offer.

If the user does not accept the terms and conditions of this offer, s/he is not allowed to register and pay for e-tickets.

This offer contains all the essential terms and conditions covering the sale and return of e-tickets and boarding and travelling on the trains.

Please pay particular attention to these terms and conditions!

After paying for your e-ticket, an e-ticket control coupon is generated.

The control coupon is a document of strict accountability, but it is not valid for boarding the train.

TICKETS FOR LONG-DISTANCE TRAINS ONLY STATE THE LOCAL TIME OF THE DEPARTURE AND DESTINATION STATIONS.

TO TRAVEL ON THE TRAIN:

In order to improve the conditions for the carriage of passengers, it is not required to present a boarding pass when boarding Federal Passenger Company (FPC) trains on Russian domestic routes. Boarding can be done simply on presentation of the passenger’s identity document whose details were specified when booking the electronic ticket.

If you have completed electronic registration for domestic and international train routes No. 13/14 Moscow – Berlin – Moscow; No. 17/18 Moscow – Nice – Moscow; No. 23/24 Moscow – Paris – Moscow; the trains servicing the routes Russia Finland, you can board your carriage by showing the carriage conductor your e-ticket (boarding pass), either as a printout on A4 paper or on your mobile device's display and the passenger identity document shown on the electronic ticket.

If you underwent an e-registration on No. 6 Moscow – Ulaanbaatar, № 306 IrkutskUlaanbaatar and in direct carriages Moscow – Prague – Moscow, you can board your carriage by showing the carriage conductor your e-ticket (boarding pass), either as a printout on A4 paper or on your mobile device's display and the passenger identity document shown on the electronic ticket.

If you have completed electronic registration for a train between Russia and Latvia, between Russia and Belarus, between Russia and Kazakhstan, between Russia and Estonia, between Russia and Lithuania, between Russia and Kyrgyzstan, between Russia and Moldova, between Russia and Tajikistan, between Russia and Uzbekistan, between Russia and Abkhazia, you can board your carriage by showing the carriage conductor the passenger identity document given when you purchased the electronic ticket. When boarding a train you should have a hard copy (A4 format) e-ticket (boarding pass). Note! When departing from Vilnius or from a station of Lithuanian Railways (clarify for which trains ER is available), you must have printed out an electronic ticket (boarding pass) on A4 paper.

  • either obtain your boarding pass on a ticket form at a ticket office or at a self-service terminal on the territory of Russian Federation.

The boarding pass for any train servicing the international routes (to/from the non-CIS countries) printed on a ticket form may be acquired in the ticket offices selling the tickets for the international destinations and self-service terminals only within the territory of the Russian Federation.

The passenger inspection is carried out within the scope of the measures related to the Comprehensive Program For Ensuring Safety On Transport implemented at the train stations, therefore, to avoid missing a train, please arrive at the station beforehand but not later than 40 minutes before departure.

Refunds of unused e-tickets are made:

  • in a personal account of the customer on the web-site or the App;
  • in a ticket office carrying out the return operations situated within the Russian Federation upon presentation of a control coupon or a number of the e-ticket/order and the identification papers of the passenger named in the e-ticket in accordance with the relevant return periods. Any unused e-tickets for the international destinations (to/from the non-CIS countries) are returned only in the ticket offices selling tickets for the international destinations;
  • the unused e-tickets for the international trains servicing the following routes: the CIS countries, Latvia, Lithuania and Estonia, may be returned in the ticket offices situated within the territory of the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia as follows: in case of the online registration – the e-ticket must be returned at least 1 hour before the departure of the train from the first station of the route; in case no online registration took place – within 1 hour after the departure of the train from the passenger’s boarding station.

The monetary funds are returned in the ticket offices within the Russian Federation regardless of the payment method under a supporting document confirming the return of the seats/berths.

Refunds can be claimed at ticket offices if it is impossible to return an electronic ticket via the website or the app in the client’s personal account.

When an e-ticket boarding coupon is acquired in a ticket office or via a self-service terminal, the online registration is automatically cancelled. The passenger boards the train only upon presentation of a boarding pass printed out on a ticket form obtained in a ticket office (terminal) and an identification paper of a person whose details are specified on the e-ticket (as regards children under 14 y.o., they board a train upon presentation of the notarized copy of their Birth Certificate).

To board FPC trains on domestic Russian services, the presentation of a boarding pass is not required, boarding is carried out upon presentation of an identity document of the passenger, the details of which were specified when issuing an electronic ticket.

As regards booking the e-tickets without an online registration for the purpose of leaving from the stations within the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, the passenger should get a boarding pass printed out on an approved template in the ticket offices or self-service terminals within the Russian Federation.

1. Rules for booked tickets on the site or the App 

E-tickets can be booked on the site or the App no later than 1 hour before the train's departure from passenger boarding stations. As regards the long-distance trains equipped with the e-ticket validity monitoring device servicing the domestic routes including the trailing and through coaches and the trains servicing the international routes except for the transportation to the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia – the e-ticket may be booked online not later than 15 minutes before the passenger departs from his/her boarding station.

The e-tickets may be booked for the trains servicing the following routes:

  • the domestic routes within the territory of the Russian Federation (operated by the Russian Railways, the Federal Passenger Company, OJSC Sakhalin Passenger Company, CJSC Grand Service Express, LLC Tver Express, JSC Yakutian Railways) for the trains servicing the routes to/from the Kaliningrad region with transit through the territory of the Republic of Lithuania. Tickets to the Kaliningrad Region can be booked on the website https://eng.rzd.ru, as well as through the RZD Passengers mobile app;
  • the international routes to the CIS countries (i.e.: the Republic of Azerbaijan – when travelling through the territory of Russia; the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Belarus, Ukraine, the Republic of Tajikistan, Turkmenistan, the Republic of Uzbekistan, the Republic of Moldova, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia);
  • the following trains servicing the international routes (to/from the non-CIS countries):
    • No. 13/14 Moscow – Berlin – Moscow;
    • No. 17/18 Moscow – Nice – Moscow;
    • No. 23/24 Moscow – Paris – Moscow;
    • No. 306 Irkutsk – Ulaanbaatar;
    • the trains servicing the routes Russia – Finland;
    • No. 6 Moscow – Ulaanbaatar;
    • direct carriages Moscow – Prague – Moscow;
    • the trains servicing the routes Belarus – Poland, Belarus – Bulgaria.

Before booking your e-ticket on the site or the App you must either undergo authentication on the web-site or register. You should memorize your personal password to be able to check up any information about your orders.

When booking an e-ticket the details of the journey and the personal data of each passenger must be entered in the relevant fields. The user making the order is fully responsible for entering the correct travel details and personal data of each passenger.

The user bears full responsibility for stating a correct and current email address when registering and/or changing the email address in the personal account.

Check the availability of electronic tickets in your personal account.

Subject to availability, e-tickets can be obtained using the Express system.

  • no earlier than 90 days* before train departure from the starting points of trains operated by the Federal Passenger Company, the Russian Railways, JSC Yakutian Railways, CJSC TC Grand Service Express;  no earlier than 60 days* before train departure from the starting points of trains operated by the OJSC Sakhalin Passenger Company;
  • no earlier than 45 days* before train departure from the starting points of trains operated by Kazakhstan and Kyrgyzstan (ticket sales start at 5:00 Moscow time);
  • no earlier than 45 days* before train departure from the starting points of trains operated by Belarus, Tajikistan, Uzbekistan, Lithuania, Latvia, Estonia, Abkhazia (ticket sales start at 8:00 Moscow time);
  • no earlier than 30 days* before train departure from the starting points of trains operated by Ukraine and Moldova (ticket sales start at 8:00 Moscow time); no earlier than 45 days* before train departure from the starting points of trains No. 5/6 Kiev – Moscow, No. 23/24 Odessa – Moscow, No. 54/144-143/53 Kiev/Kharkiv – Saint Petersburg No. 61/62 Nikolaev – Moscow, No. 74/73 Lviv – Moscow, No. 96/95 Kryvyi Rih – Moscow, No. 370/369 Baku – Kiev (ticket sales start at 8:00 Moscow time);
  • from 3 days before train departure from an intermediate station (unless otherwise provided for by the carrier);
  • no earlier than 60 days* and up to train departure on international routes (non-CIS countries) No. 1/2 Moscow – Minsk, No. 2/1 Riga – Moscow, No. 3/4 Moscow – Brest, No. 7/8 Moscow – Brest, No. 11/12 Moscow – Minsk, No. 26/25 Grodno – Moscow, No. 28/27 Brest – Moscow, No. 33/34 Moscow – Tallinn, No. 39/40 Moscow – Polotsk, No. 50/49 Brest – Saint Petersburg, No. 51/52 Brest – Saint Petersburg, No. 55/56 Moscow – Gomel, No. 64/63 Minsk – Novosibirsk, No. 66/65 Minsk – Murmansk, No. 83/84 Gomel – Saint Petersburg, No. 96/95 Brest – Moscow, No. 104/103 Brest – Novosibirsk, No. 134/133 Minsk – Arkhangelsk. Ticket sales start at 8:00 Moscow time.

* During the period when the timetable changes, the deadlines for the commencement of ticket sales may change (the last weekend day in May and the first ten days of December).

Electronic tickets are issued at adult and children's fares and also free of charge to children not occupying a separate place at the ages specified in Section 7.

The e-tickets for the trains servicing the international routes (to/from the non-CIS routes) are issued at a Single rate approved for the 1 class and Luxury (business) carriages (1У;1/1, 1И;1/1 and 1А;1/1). The passenger who booked an e-ticket at a Single rate travels in an individual compartment of 1 class carriage (Luxury (business) carriages).

As regards the trains No. 13/14 Moscow – Berlin – Moscow; No. 17/18 Moscow – Nice – Moscow; No. 23/24 Moscow – Paris – Moscow: the e-tickets are issued at various special and general rate schedules (Adult, Child, Child-No seat/berth, Senior (over 60), Junior (12 to 25 (incl.)), Family (two passengers, Luxury carriage compartment), Festive (birthday +/- 7 days), Wedding (for the newlyweds, available during 1 month after the wedding date for the Luxury carriages and sleeping coaches). To use one of the special fares when booking an e-ticket, please, choose the relevant rate schedule in the "Rate" section.

No more than 9 e-tickets can be booked on one order and the personal details of 9 passengers indicated. On the old version of the site https://eng.rzd.ru and the RZD Passengers mobile app, no more than 4 e-tickets can be booked on one order and the personal data of 4 passengers indicated.

In order to avoid misunderstandings and late arrivals for trains, it is recommended that when placing orders for journeys involving changes, passengers should select an interval of not less than 3 hours between train arrival and departure times.

Placing orders and obtaining tickets cannot be done when the Express system is down for technical reasons between 3:30 and 4:00 Moscow time.

Attention! When buying tickets for trains of foreign carriers travelling outside the Russian Federation, the carriage schemes are not indicated.

2. E-ticket booking particulars  

The seats and berths in the different types of carriages must be booked as different orders, specifying the male and female places in the compartment and sleeping carriages; only one option - male, female or mixed - may be specified within one order. To avoid any conflicts on the train, the passengers must make their choice of the berths in the compartment being guided by the sex of the passenger ("male" or "female").

When placing an order in a VIP carriage (in the category "soft" with service class "1A", "1M" or "1И") on domestic, international services, CIS region and the Baltic states an e-ticket is issued on payment of the whole compartment in which one or two passengers may travel. If two passengers are booked on a journey, the personal details of each passenger must be given.

The travel documents for the Luxury (business) carriages of the trains servicing the international routes (to/from the non-CIS countries) are issued for all the compartment berths at a time. When two passengers are travelling in one compartment the personal data of each of them shall be specified.

When placing an order for a compartment, sleeping carriage, VIP carriages and Luxury (business) carriages owned by JSC FPC, CJSC TC Grand Service Express, LLC Tver Express and OJSC Sakhalin Passenger Company, the e-ticket fare includes a charge for the use of a set of bed linen. When placing an order for the second-class carriages owned by JSC FPC, OJSC Sakhalin Passenger Company, JSC Yakutian Railways, the passengers may find it more convenient to pay for the use of the bed linen when paying for their ticket. If a passenger refused to pay the bed linen fee when booking an e-ticket, he/she may pay the relevant amount to the carriage attendant on board the train. Please note that this functionality is available only on the https://eng.rzd.ru website and the RZD Passengers mobile app.

When booking trains No. 31 Helsinki – Moscow and high-speed trains "Allegro" Helsinki – St. Petersburg in one order can be issued up to 4 people at the same rate. In this case, one e-ticket will be issued for all passengers of the order.

Registration in one order of electronic tickets for high-speed trains "Sapsan" and "Lastochka" of the carrier DOSS with application of various special and public tariff plans (Full, children, children without a place, Senior, Junior, Round-trip, road and electronic cards, etc.) is allowed. Bookings for the Round-Trip tariff can be made when simultaneously booking an order on the same route. The discount on the special rate plan only applies to the fare and excludes the service charge. In this case, only one special or public tariff can be applied to one passenger. The discount on the special rate plan only applies to the fare and excludes the service charge. To apply one of the special tariff plans for e-tickets, you must select the required tariff plan in the "tariff selection" field.

When booking an order for a "compartment-suite" (service class 1Zhe) on high-speed Sapsan trains, an electronic ticket is issued with payment for a whole compartment in which one or two passengers can travel, whereby the personal details of each passenger must be indicated. When booking a ticket for one passenger, an electronic ticket is issued with an indication of 2 seats/berths. When booking travel for two passengers, one seat/berth is indicated on the electronic ticket. The fare charged depends on the number of seats/berths indicated on the e-ticket, while the service charge is based on the number of passengers booked. Changes to booked e-tickets are not allowed. Please note that this functionality is available only on the website https://eng.rzd.ru and the RZD Passengers mobile app.

When placing an order for travel in the "compartment-negotiation" (service class 1P) high-speed trains "Sapsan" e-ticket is issued with the payment of the whole compartment, which can travel from one to four passengers, with the personal data of each passenger. When you make a ticket for one passenger is issued an electronic ticket with 4 seats. When you make travel for two passengers on the first issued an electronic ticket indicating one place, the second - indicating 3 seats. When you make travel of three passengers - the first and second issued e-tickets with one seat, the third – with two seats. When four passengers travel in an electronic ticket is indicated in one place. The fare is charged depending on the number of seats in the e-ticket, and the service fee is calculated according to the number of passengers. Changes to the issued e-tickets are not allowed.

When making bookings under the special "Birthday" tariff plan using electronic resources, booking all passengers according to this special tariff plan is allowed only on one order. The person whose birthday is involved must be stated first on the order. In selecting the seats/berths, only sequential seats can be booked.

Ticket changes are not possible. To rebook the birthday person and/or accompanying persons, it is necessary to return all tickets issued under the "Birthday" tariff plan and rebook the tickets, taking into account all the required changes.

Special tariff "SINGLE" is used for a one-time purchase of the whole compartment of the carriage by one passenger. In this case, the fare for two seats and the cost of one set of services will be charged. The discount on the special tariff plan applies only to the fare, except for the amount of the service fee.

Fares on international services to/from:

  • CIS countries, the Republic of Latvia, the Republic of Lithuania,  the Republic of Estonia, the Republic of Abkhazia,  and the Republic of Mongolia are set in Swiss francs;
  • European countries (non-CIS countries) are set in euros.

The fare is paid in roubles on the site at the official exchange rate set by the Central Bank of the Russian Federation on the day you book your e-ticket.

Passengers receive information about the carriage owner when they select their carriage.

In the case of trains departing from Ukraine, fares are not yet determined when the passenger is obtaining information about the availability of places. The fare only becomes accessible just before the passenger pays for the e-ticket.

On the website and in the application there is no possibility to get information about the availability and purchase of e-tickets for trains forming Ukrainian Railways, following transit through the station of JSC Russian Railways. Seats for the above trains can only be booked at ticket offices in the Russian Federation.

3. Booking electronic tickets under non-refundable tariffs

Booking electronic tickets for journeys in sleeping carriages, compartment carriages and carriages with seats is possible at non-refundable tariffs – tariffs that do not provide for fare refunds when returning unused tickets.

Booking non-cash, school or preferential electronic tickets for long-distance trains at non-refundable tariffs is not possible.

On the list of trains and carriages, a special icon is displayed next to that carriage where seats/berths can be booked at a non-refundable fare. The icon indicates the minimum ticket price for the Full (Non-refundable) fare.

On the passenger data entry page, select the Full (Non-refundable) tariff. When buying tickets for children from 5 to 10 years of age select Children (Non-refundable). If a child under 5 years of age occupies a separate seat/berth when travelling on a long-distance train, a ticket is issued for him/her at the Children’s (Non-refundable) Fare.

The user’s personal account contains a link "Get information about the refunds." On clicking this link, a pop-up window is displayed with information about the rules for ticket refunds and information about the amount of funds to be credited to the passenger’s card.

Should a passenger fail to embark on a journey booked under an e-ticket purchased at the non-refundable fare, s/he is refunded the amount for services or bed linen. The cost of processing the refund is deducted.

Refunds for unused or electronic tickets purchased at a non-refundable fare are not possible, except for:

  • cases of a passenger’s sudden illness, or of a family member travelling together with a passenger (spouse, parent (adoptive parent), or a child (adopted), the death of a family member (spouse, parent (adoptive parent), or a child (adopted), or an injury to a passenger as a result of an accident as confirmed by the relevant documents. In the event of such cases, the passenger has the right to a refund of the ticket cost minus the cost of the reserved seat, fee for services (if available on board the train) and other payments (except for the fee for reserving seats/berths on long-distance journeys) on returning the unused tickets to the ticket office of the railway station at which the passenger should have boarded no later than 5 days from the departure time of the train for which the ticket was purchased. The carrier also charges the passenger a fee for processing the refund of unused tickets;
  • cases of train departure cancellations or delays, or of a failure to provide a passenger with the seat/berth specified on such a ticket. In the event of such cases, on returning the unused ticket the passenger is entitled to a refund of the full fare (the ticket cost and the cost of the seat reservation), service charges (if any) and other payments without any fee deduction for issuing a refund for an unused ticket.

Re-booking e-tickets purchased at non-refundable tariffs is done on tickets purchased at non-refundable tariffs at ticket offices. A fee for re-booking is deducted.

Passengers who have booked e-tickets at non-refundable fares may make use of the same rules relating to stopping or interrupting a journey en route as any other passenger, as indicated in Part 2 of Article 83 of the Rail Transport Charter of the Russian Federation.

The status "non-refundable" is indicated on the control coupon of the electronic ticket in the Tariff section for tickets booked at a non-refundable fare. In the section Additional Information, the following text is displayed: THIS TICKET IS NON-REFUNDABLE.

4. Entering passenger data  

Please fill in carefully the details of all the passengers on the order. Before beginning the payment procedure, check once again that the information you have entered is correct.

Personal passenger data must comply with the data specified in the identity document. If your personal data in the document are in two versions (Russian and the Latin alphabet), information must be entered in Russian when filling in orders for domestic Russian routes (including travel to Kaliningrad with transit through the territory of the Republic of Belarus and the Republic of Lithuania) and services to/from the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Tajikistan, the Republic of Abkhazia, Ukraine. Information should be entered using the Latin alphabet when ordering tickets on long-distance international routes.

When booking the e-tickets, a Birth Certificate is used only for the Russian Federation citizens under 14.

In order to inform passengers about changes to the train timetable in the event of emergencies and the like, passengers should indicate their mobile phone numbers and/or e-mail addresses when filling in their passenger details.

In the event of an error in the personal data of the passengers or their identity documents, you must enter the corrected information before making your payment.

When booking a ticket using the member number under the Russian Railways Bonus loyalty programme, passengers should note that if they have compound names (full name, double, triple, etc.), they must use a hyphen as a separator when filling out the passenger details (for example, Ivanov-Sidorov, Anna-Maria, etc.).

The person making the order bears full responsibility for entering the correct travel details and personal data of each passenger.

In particular please note that in the event of an error while entering the number of an identity document or other personal data, the passenger will not be able to obtain her boarding pass/ticket at the ticket office and complete here journey.

5. Payment of e-tickets

5.1. Payment by a bank card

You can pay for your e-tickets using the following bank cards: Visa, Visa Electron, MasterCard, Maestro bank, issued by the international payment systems Visa International and MasterCard International as well as a bank card issued by Mir, a national payment system. Payment by a bank card is made after the order is verified and confirmed by redirecting you to the payment gateway of the bank VTB (PJSC). You will have 12 minutes to pay and enter your bank card details. If you exceed this period, your order is cancelled.

When paying for the order, please, enter the following bank card details: the first name and surname of the bank card holder, the card number, card expiry date and the card’s three-digit code (CVV2 or CVC2). For any details on the online payments using your bank card, or to get to know the reasons why your payment has been rejected, please contact your bank’s support service in the first place.

The security of the payment procedure is ensured by SSL, a protocol for encrypting traffic sent over the Internet.

Features of payment by Visa Electron and Maestro:

Make sure that your card has the CVV2 (CVC2) code on the reverse side of the card.

For the Attention of cardholders issued by foreign banks! In accordance with the requirements of international payment systems, in order to improve security when making payments, 3D Secure/Secure Code technology is used, which is a special technology for making secure payments on the Internet. If your bank does not have the appropriate certificate for using this technology, you may not be able to make your payment. If this occurs, please contact customer support at the bank that issued your card.

In accordance with the requirements of 3D Secure/Secure Codе technology, when paying for the order, the bank which issued the card may require the cardholder to undergo additional identification. The need for additional identification and how it is obtained are determined solely by the issuing bank. For more information about the identification procedure, card holders should contact customer support at the bank that issued the card.

If for some reason you have not received an order number, an e-ticket or a confirmation that your order has been accepted, go to "My Orders" before making a repeat order and ensure that the order was in fact not processed.

In the event of any issues concerning the debiting of funds when paying for the e-tickets, please contact the bank which issued your card (the phone number is given on the reverse side of your card). VTB (PJSC) is an acquirer bank (it provides services involving transactions made using the payment cards), contact phone No.: 8-800-100-24-24.

6. Obtaining your e-ticket

After paying for your e-ticket, an e-ticket control coupon is generated which lists the number of your order (14 digits) and e-ticket (14 digits). If there is just one ticket on your order, the numbers on the order and e-ticket match. If the order is for 2-4 passengers, the numbers on the order and e-ticket match for the first passenger on the order.

If you have booked a ticket on the website https://eng.rzd.ru or the RZD Passengers mobile app, the electronic ticket’s control coupon is sent automatically to the email address specified in the registered user’s profile.

Be sure to print the e-ticket control coupon or remember the order number/e-ticket.

In accordance with Decree No. 322 issued by the Ministry of Transport of the Russian Federation on 21.08.2012, the control coupon is a document of strict accountability and is used for making payments using bank cards without using cash register equipment.

E-ticket control coupons are not valid as tickets without a boarding pass. In order to receive your boarding pass, undertake electronic registration on the site/th or obtain a boarding pass on the ticket form at a ticket office or self-service terminal on the territory of Russian Federation.

Users ordering e-tickets are acting on behalf of all the passengers on the booking. As such, all passengers on the booking are considered to have been informed about the terms and conditions covering boarding and travelling on the train.

6.1. Electronic registration of e-ticket

Electronic registration for the train represents the passenger's agreement to travel on the train on the basis of the contract of carriage, which is confirmed by the e-ticket. When registering online (on the site or the App), a boarding pass is always issued with the e-ticket's control coupon.

If no online registration is provided for a train, such train is marked with a sign "No online registration available. Please, get a ticket in a ticket office situated in Russia".

Electronic registration of e-ticket is possible for:

  • when the Russian letters "ЭР" (ER) are displayed on the train and carriage;
  • during the e-ticket ordering procedure after the "Payment" stage and at the same time for all passengers shown on the order;
  • repeatedly at any other time in the section My Cabinet;
  • at the same time for all passengers named in the order and on separate e-tickets in the order.

Cancelling electronic registration is possible no later than 1 hour before the train's departure at local time from the starting station on the route by:

  • using your personal account on the site or the Аpp.

When the online registration is available for the trains servicing the domestic routes within the Russian Federation, the boarding passes may be obtained in a ticket office or a self-service terminal any time after the passenger obtains an e-ticket and before the train arrives at the passenger’s station of destination.

Attention! When the online registration is available for the trains servicing the routes between Russia and Latvia, Russia and Belarus, Russia and Kazakhstan, Russia and Moldova, Russia and Estonia, Russia and Lithuania, Russia and Kyrgyzstan, Russia and Tajikistan, Russia and Uzbekistan, Russia and Abkhazia, the boarding passes (tickets) may be obtained in the ticket offices or self-service terminals not later than 1 hour before the train departs from the starting point of the route.

Attention! If you have undertaken electronic registration and wish to return your e-ticket for the following trains less than 1 hour before the train departs from the route’s starting station and more than 6 hours before the train departs from the station where you board the train (local time), a refund for the unused e-ticket is made using the complaints procedure: the trains servicing the routes Russia – Finland, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow, No. 13/14 Moscow – Berlin – Moscow, No. 6 Moscow – Ulaanbaatar, No. 306 Irkutsk – Ulaanbaatar and direct carriages Moscow – Prague – Moscow.

Boarding under the e-tickets is organized in accordance with Section 9 provided the passenger registered online.

The e-tickets may be returned in accordance with Section 10 provided the passenger registered online.

6.2. Obtaining a boarding pass on a ticket form

If you did not register online, or if the online registration is not available for the train you chose, then to be able to board the train you should receive a boarding pass printed out on a ticket form in a booking office situated within the Russian Federation equipped with an Express system terminal (hereinafter - the "ticket office") or in a self-service terminal situated only within the Russian Federation (you may check up the open hours of the ticket office in the section "Ticket Offices and Terminals"). A travel document for the international routes (to/from the non CIS-countries) may be obtained only in the relevant international route ticket offices within the Russian Federation.

Attention! Be sure to print your control coupon or remember the e-ticket number (14 digits) which was used to issue the boarding pass on the ticket form.

If you lose the order form or forget the order number, go to the section "My Orders" on the site, log in using your password and find your order. If necessary, re-print the form.

Booking the boarding passes (tickets) is based on the control coupon or the e-ticket/order number (14 digits) made out to one of the passengers on the order under the identity document indicated on the order form, or to an authorised representative on the basis of a power of attorney or a notarised copy thereof. The power of attorney or notarised copy is given to the clerk at the ticket office.

You can obtain boarding passes (tickets) for the entire order as a whole or for specific e-tickets at the ticket office.

On electronic tickets issued under one order for several passengers at one fare between Finland – Russia, one ticket with information about the first passenger is printed at the ticket office or self-service terminals.

The passengers’ personal data may not be changed while obtaining the boarding passes in the ticket office or in a self-service terminal.

No boarding passes (travel documents) are issued during the routine technological break of Express CPCS which starts at 3.30 a.m. and lasts till 4.00 a.m. Moscow time.

7. Booking places for children

Children under 10 may not travel on long-distance trains unless accompanied by an adult. For the purpose of these Conditions of Carriage, the child's age is that applicable on the day of the journey.

Children travelling on domestic Russian routes and services to/from CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia:

The passenger who paid the Adult fare for the trip may take one child under 5 years old on a free of charge basis provided the child does not occupy a separate seat/berth. The child is then issued a free e-ticket not providing for a separate seat/berth and the relevant e-ticket is included in the order comprising the e-ticket bought at the Adult fare.

When registering travel in a luxury carriage Class 1A, 1M or 1I (registration is made with the purchase of an entire compartment in which one or two passengers can travel). Two children up to 10 years of age can travel in a compartment with adult passengers without occupying a seat/berth without paying any fare.

If a passenger failed to book an e-ticket not providing for a separate seat/berth for a child of 5 10 y.o., he/she can obtain a free ticket at a ticket office by presenting an e-ticket (a boarding pass printed out on a ticket form) bought at the Adult fare.

At the request of the passenger, a child under the age of 5 can be issued an e-ticket providing for a seat/berth at the Child fare and such e-ticket will be included in the order comprising the e-ticket bought at the Adult fare.

If case there are one or more children of 5 10 y.o. travelling, an e-ticket must be issued for each child by paying the Child fare.

A child of 5 10 y.o. must be issued an e-ticket providing for a separate seat/berth at the Child fare and such e-ticket will be included in the order comprising the e-ticket bought at the Adult fare.

For children aged 10 and older, the e-tickets are issued at the Adult fare.

WARNING! No free e-tickets not providing for a separate seat/berth for children under 5 accompanied by the adults departing from the stations within the territory of Ukraine may be booked via the App.

Children on international routes (non-CIS countries):

When travelling by the trains No. 13/14 Moscow Berlin Moscow, No. 17/18 Moscow Nice Moscow, No. 23/24 Moscow Paris Moscow, No. 6 Moscow Ulaanbaatar, No. 306 Irkutsk Ulaanbaatar and direct carriages Moscow – Prague – Moscow:

  • The passenger may take one child under 4 y.o. free of charge if the child does not occupy a separate seat/berth. In this case the child is issued a free e-ticket which does not provide for a separate seat/berth, and such e-ticket will be included in the order comprising the e-ticket bought at the Adult fare;
  • If a passenger does not book an e-ticket not providing for a separate seat/berth for a child under 4 y.o., he/she can obtain a free ticket at a ticket office upon presenting an e-ticket (a travel document) bought at the Adult fare;
  • At the request of the passenger, a child under the age of 4 y.o. may be issued an e-ticket providing for a seat/berth at the Child fare and such e-ticket will be included in the order comprising the e-ticket bought at the Adult fare;
  • If case there are one or more children of 4 - 12 y.o. travelling, an e-ticket must be issued for each child at the Child fare and such e-tickets must be included in the order comprising the e-ticket bought at the Adult fare;
  • For the children of 12 and older, the e-tickets are issued at the Adult fare.

When travelling by the trains No. 13/14 Moscow Berlin Moscow, No. 17/18 Moscow Nice Moscow, No. 23/24 Moscow Paris Moscow:

  • if the first day of the journey falls on the child’s birthday and the child turns 4, such child travels free of charge (provided that he/she does not occupy a separate seat/berth);
  • if the first day of the journey falls on the child’s birthday and the child turns 12, the relevant travel documents are issued at the Child fare;
  • if the passenger booked the tickets to the Luxury (business) carriage at the Adult-Single fare, he/she is entitled to take not more than two children under 12 y.o. on a free of charge basis (in case of the Strizh train No. 13/14 Moscow - Berlin – not more than one child of under 12) (up to the day when the child turns 12);
  • if two adult passengers travelling together booked the tickets to the Luxury (business) carriage at the Family fare, they are entitled to take not more than two children under 4 y.o. or one child under 12 y.o on a free of charge basis (up to the day when the child turns 4 or 12) (in case of the Strizh train No. 13/14 Moscow - Berlin– not more than two children under 4 y.o.);
  • each child travelling free of charge shall be issued a free travel document within the Russian Federation. The web-site provides an opportunity to book the free travel documents for travelling by the abovementioned trains only for the children under 4 y.o.;
  • if the passenger does not book an e-ticket not providing for a separate seat/berth for a child under 4 (12) y.o., he/she may obtain a free travel document at the international route ticket office situated within the Russian Federation provided he/she has an e-ticket (boarding pass printed out on a ticket form) bought at the Adult fare.

No travel documents for the transportation of children are issued for the Single 1/1 category.

Children's fares on services to/from Finland:

The passengers may take one child under the age of 6 on a free of charge basis if the child does not occupy a separate seat/berth. In this case the child is issued a free e-ticket which does not provide for a separate seat/berth, and such e-ticket is included in the order comprising an e-ticket bought at the Adult fare.

If the passenger does not book an e-ticket not providing for a separate seat/berth for a child under 6, he/she may obtain a free travel document at a ticket office provided that he/she has an e-ticket (travel document) bought at the Adult fare.

At the request of the passenger, a child under the age of 6 may be issued an e-ticket providing for a seat/berth at the Child fare and such e-ticket is included in the order comprising an e-ticket bought at the Adult fare.

If case there are one or more children of 6 - 17 y.o. travelling, an e-ticket must be issued for each child at the Child fare and must be included in the order comprising an e-ticket bought at the Adult fare.

For the children aged 17 and older, the e-tickets are issued at the Adult fare.

If the passenger booked the tickets to the Luxury (business) carriage at the Adult-Single fare, he/she is entitled to take not more than 2 children under 6 y.o. on a free of charge basis, and in such case the children are issued the free travel documents within the Russian Federation. No free travel documents for the transportation of children are required outside the Russian Federation.

If two adult passengers travelling together booked the tickets to the Luxury (business) carriage compartment at the Adult fare, they are entitled to take not more than one child under 6 y.o. and such child is issued a free travel document within the Russian Federation. No free travel documents for the transportation of children are required outside the Russian Federation.

If the passenger failed to book an e-ticket not providing for a separate seat/berth for a child under 6 y.o., he/she may obtain a free travel document at the international route ticket office situated within the Russian Federation provided that he/she has an e-ticket (boarding pass printed out on a ticket form) bought at the Adult fare.

If the first day of the journey falls on the child’s birthday and the child turns 6, such child travels free of charge (provided that he/she does not occupy a separate seat/berth) if the first day of the journey falls on the child’s birthday and the child turns 17, the relevant travel documents are issued at the Child fare.

8. Passport, administrative (visa) and customs regulations

Passengers are obliged to comply with the passport, administrative (including visa), customs and other regulations when travelling by rail on international routes. This applies to the passengers as well as to their hand luggage, baggage and commercial luggage. The carrier is not entitled to monitor compliance with these regulations except in pursuance of international agreements in the field of rail transport and is not responsible for the failure of passengers to comply with these rules.

Before booking journeys on international routes, passengers should check the rules and procedures for crossing international borders (including transit countries) with the relevant competent executive bodies or consular departments of the relevant embassies.

When children under the age of 18 are travelling on international routes or on domestic Russian routes which transit CIS countries ("TRANSIT THROUGH CIS"), passengers must have the necessary documents for crossing state borders, including the notarised consent of parents (or guardians) to cross the border of the Russian Federation.

When travelling by the trains servicing the routes to/from the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Abkhazia, the passenger must present the following identity papers:

  • ПН the Russian Federation passport;
  • ЗП an international passport issued to a citizen of the Russian Federation including any diplomatic and service passports;
  • ЗЗ   a foreign document issued to the citizens of the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and any foreign countries.

When travelling by the trains servicing the routes to/from the Republic of Azerbaijan, the Republic of Tajikistan, Turkmenistan, the Republic of Uzbekistan, Ukraine, the Republic of Moldova, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the non-CIS countries, the passenger must present the following identity papers:

  • ЗП an international passport issued to a citizen of the Russian Federation including any diplomatic and service passports;
  • ЗЗ a foreign document issued to the citizens of the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and any foreign countries.

9. Booking electronic tickets to Kaliningrad region

Attention! The conditions for passengers to travel to Kaliningrad in transit through Lithuania are temporarily changed.

By Order No. 1993-r passed by the Government of the Russian Federation on 31 July 2020 and Note No. 5-148/2021 dated 21 April 2021 issued by the Ministry of Foreign Affairs of the Republic of Lithuania, the following categories of passengers are allowed to transit to the Kaliningrad region by rail, without, however, the right to disembark on the territory of the Lithuanian Republic:

  • Citizens of the Russian Federation who have received a Simplified Transit Document for railway Transport (hereinafter - STD-RD). A STD-RD request is supplied together with the booking and issuance of a ticket separately for each journey. At the request of Lithuania, passengers must also fill out the electronic form of the STD-RD questionnaire on the website https://std.urm.lt/std-external/pages/application/edit.xhtml, entering their last name and first name in capital Latin letters (rewriting them from their foreign passport), print out the form and sign it. Passengers must hand the completed application form to the train staff. When crossing the state border of the Republic of Lithuania, passengers, must provide, together with their foreign passport, a printed copy of the STD-RD received from the carriage conductor. The booking of electronic tickets with the STD-RD ends 28 hours before the train departure.
  • Citizens of the Russian Federation and other third countries holding valid Schengen visas or other documents granting the right to enter the Schengen area. When passengers are in possession of the above documents, the booking of electronic tickets ends 15 minutes before the train departs.

Additional information can be found on the website of the Consulate General of the Republic of Lithuania in Kaliningrad or on +7 (4012) 959-482, +7 (4012) 957-688.

At the same time, passengers should note that due to COVID-19, the state of the pandemic abroad is under close monitoring and constant assessment. All decisions regarding transit conditions will be revised taking into account changes in the situation.


In accordance with the Decree of the Government of the Russian Federation No. 1486 On Amending the Regulations For Execution of the Passengers’ Travel Documents (Tickets) and the Procedure for the Passengers’ Boarding the Train Going Transit Through the Republic of Lithuania To/From the Kaliningrad Region From/To any Other Part of the Russian Federation dd December 07, 2017, starting from December 19, 2017 the e-tickets providing for the online registration for the trains of JSC FPC servicing the routes to/from the Kaliningrad region going transit through the Republic of Belarus and the Republic of Lithuania may be booked via the web-site of JSCo "RZD".

The passenger may register online to board the train at any station of the route but the registration must be finished at least 15 minutes before the train departs from the passenger’s boarding station.

If the passenger does not have any documents entitling him/her to travel transit through the territory of the Republic of Lithuania, the e-tickets must be issued at least 28 hours before the train’s departure and the personal data of the passenger will be transferred to the consular department of the embassy of the Republic of Lithuania in order to issue a simplified travel document entitling a passenger to travel by rail going transit through the territory of the Republic of Lithuania.

The passenger is personally liable for obtaining a document entitling him/her to travel transit through the territory of the Republic of Lithuania.

Documents required for Russian citizens travelling from the rest of Russia to the Kaliningrad region by transiting across the territory of Lithuania

1. An electronic travel document (an e-ticket). 

2. An identity paper of the passenger which details are specified in the electronic travel document (e-ticket). For example:

  • a diplomatic passport;
  • a service passport;
  • an international passport issued in the Russian Federation;
  • a seafarer's certificate of identification (subject to the presence of a relevant record in a crew list or presence of any duly certified extract therefrom);
  • a Certificate of Return (for a single return to the Russian Federation).

The children under 14 are issued the electronic travel documents on the basis of their international passports.

3. The documents entitling to travel transit through the territory of Lithuania are as follows:

  • a Schengen visa;
  • a visa issued by the Republic of Lithuania;
  • a residence permit issued by the Republic of Lithuania;
  • an accreditation card, category A or B, issued by the Republic of Lithuania;
  • a simplified transit document (STD);
  • a simplified document for travel by rail (SD-TR*).

The period of validity of an identity document of a citizen of the Russian Federation must exceed the period for which the ticket for transit passage through the territory of the Republic of Lithuania is valid.

*SD-TR is a special document entitling to a one round transit trip through the territory of the Republic of Lithuania to/from the Kaliningrad region of the Russian Federation from/to any part of the Russian Federation. The "one trip" means one single trip or a round trip. The validity term of such SD-TR may not exceed three months and it is issued free of charge by the competent authorities of Lithuania on the transit trains before crossing the border of the Republic of Lithuania and filling out the application form. A decision to issue the SD-TR is made by the diplomatic and consular authorities of the Republic of Lithuania situated within the Russian Federation on the basis of the information transferred through the rail ticket offices situated within the Russian Federation or a personal account on the web-site of JSCo "RZD".

SD-TR may only be used when travelling by the transit trains servicing the following regular routes:

  • Moscow – Kaliningrad (train No. 29);
  • Moscow – Kaliningrad (train No. 147);
  • Saint Petersburg – Kaliningrad (train No. 79);
  • Chelyabinsk – Kaliningrad (train No. 425);
  • Adler – Kaliningrad (train No. 360C);
  • Kaliningrad – Moscow (train No. 30);
  • Kaliningrad – Moscow (train No. 148);
  • Kaliningrad – Saint Petersburg (train No. 80);
  • Kaliningrad – Chelyabinsk (train No. 426);
  • Kaliningrad – Adler (train No. 360Ч).

Booking electronic tickets for travelling to the Kaliningrad region by transiting across the territory of Lithuania

1. Booking of an electronic travel document (e-ticket) without having a document entitling to travel transit through the territory of Lithuania.

The e-tickets for the trains servicing the routes to/from the Kaliningrad region may be booked on the web-site and in the ticket offices situated within the Russian Federation. At some stations (railway stations) the tickets to the Kaliningrad region are issued by the designated ticket offices. When issuing an electronic travel document, the personal data of the passenger as well as the data on the number of the train and the date of departure are transferred to the embassy of the Republic of Lithuania. Upon expiration of 26 hours after issuance of the electronic travel document the passenger may get the information on whether he/she is entitled to travel transit through the territory of Lithuania by checking his/her personal account or any ticket office of the Russian Railways equipped with the Express system.

Therefore the tickets are sold within the following periods:

  • at least 90 days and not later than 28 hours before the train departs from the train coupling point or point of return;
  • if a passenger boards the train at any through station - at least 3 days and not later than 28 hours before the train departs from the train coupling point or point of return.

If the passenger is refused a SD-TR, he/she may return his/her electronic travel document via his/her personal account on the web-site or in any ticket office within the Russian Federation and get a refund in the amount of the full cost of the electronic travel document.

2. Buying a ticket when having a document entitling to travel transit through the territory of Lithuania.

When the passenger has the documents entitling him/her to travel transit through the territory of the Republic of Lithuania, the issue of the electronic travel documents stops 15 minutes before the train departs.

Children travelling to Kaliningrad region in transit across the territory of Lithuania

The travel documents (tickets) for the children under 14 y.o. are sold to the persons accompanying such children. In case a child is under 5 y.o. and he/she does not occupy a separate seat/berth, an individual free electronic travel document (e-ticket) is issued for such child without specifying a seat/berth number.

To obtain a ticket for the child under 14 the passenger must present such child’s international passport.

Transportation of medicines through the territory of Lithuania

Since September 2005, the customs service of the Republic of Lithuania has tightened the procedure for transporting medicines through the country’s territory.

Due to such circumstances JSCo "RZD" recommends the passengers travelling from the Russia Federation through the territory of Lithuania to pay attention to a new list of the medicinal products approved for transportation through the territory of the Republic of Lithuania. All the railway tickets points of sale are equipped with the information boards containing the data on the new procedure for transportation of the medicinal products; such points of sale carry out the awareness-raising activities.

This restriction does not contain a ban on the use of valocordin and corvalol for personal purposes while in transit across the territory of the Republic of Lithuania. Even in cases where it is required to transport these drugs in transit in excess of personal needs, difficulties should not arise for those citizens who properly declare these drugs when entering and leaving the country.

For more detailed information, we recommend that passengers contact the diplomatic missions of the Republic of Lithuania.

10. Boarding the train

Under the contract of carriage, the carrier undertakes to transport the passenger to her destination and provide her with a place on the train.

When boarding the train, the passenger must produce a duly issued e-ticket boarding pass (Sections 5.1 and 5.2) and the identity document on the basis of which the ticket was booked (as regards children under 14 travelling by the trains servicing the domestic routes, such children are allowed to board the train upon presentation of a notarized copy of their Birth Certificate); the specified boarding pass must contain the passenger's surname and the number of his/her identity paper.

The passenger travelling on the basis of an e-ticket and registered online who presented at the checkpoint any identity paper not consistent with the information on the e-tickets which the car attendant has on his/her hands is considered to be a toll evader.

If the data specified in the identity paper differ from the data on the e-tickets which the attendant has in his/her possession (allowed discrepancy: not more than one letter in a surname and not more than one digit in a number), the passenger is allowed to board a long-distance train or a suburban train with the numbered seats/berths.

If a travel document is issued on the basis of the details of a Birth Certificate and at the time of boarding the child is 14 y.o., then the children who are the citizens of the Russian Federation are allowed to board the trains of JSCo "RZD" and JSC "FPC" (except the trips to/from the Kaliningrad region transit through the territory of the Republic of Lithuania) upon presenting a duly issued travel document and a Birth Certificate (or a notarized copy thereof) during 2 months after turning 14 and no passport of the Russian Federation citizen is required in such case.

Boarding the train after electronic registration:

  • As regards the trains servicing the domestic routes within the territory of the Russian Federation, the passengers board the train upon presentation of their e-ticket boarding pass printed out on paper (A4 format), or upon showing the same on their mobile device display, and upon presentation of their identity paper mentioned in the e-ticket (as regards children under 14, such passengers may board the train after presenting a notarized copy of their Birth Certificate);
  • As regards the trains servicing the routes between Russia and Latvia, Russia and Belarus, Russia and Kazakhstan, Russia and Moldova, Russia and Estonia, Russian and Lithuania, Russia and Kyrgyzstan, Russia and Tajikistan, Russia and Uzbekistan and Russia and Abkhazia, the passengers board the train after presenting the identity paper used to book the e-ticket. When boarding the train, the passengers must have a hard copy of their order form (A4 format) containing their journey details. When departing from Vilnius the passenger must have a hard copy (A4 format) e-ticket (boarding pass);
  • As regards the trains No. 6 Moscow – Ulaanbaatar, No. 306 Irkutsk – Ulaanbaatar and direct carriages Moscow – Prague – Moscow the passengers board such trains/cars upon presentation of a hard copy (А4 format) e-ticket boarding pass and an identification document specified on the e-ticket;
  • As regards the trains No. 13/14 Moscow – Berlin – Moscow, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow, and the trains servicing the routes Russia – Finland, the passengers board such trains upon presentation of a hard copy (А4 format) e-ticket boarding pass, or upon showing the same on their mobile device display, and upon presentation of an identity paper specified in the e-ticket.

Boarding the train with a boarding pass on a ticket form:

  • as regards the trains servicing the domestic routes within the territory of the Russian Federation, the passengers board the train after presenting their boarding pass printed out on a ticket form and their identity paper used to book the electronic ticket (as regards children under 14, such passengers may board the train after presenting a notarized copy of their Birth Certificate);
  • as regards the trains servicing the routes to/from the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the passengers board the train upon presentation of a boarding pass printed out on a ticket form and of an identity paper used to book the e-ticket;
  • as regards the trains servicing the international routes (to/from the non-CIS countries), the passengers board the trains upon presentation of a boarding pass printed out on a ticket form and of an identity paper used to issue an e-ticket.

In case the spelling of the surname or a number of an identity paper is not consistent with the ones specified in the e-ticket, the passenger won’t be allowed to board a train.

The e-tickets are not transferable to any third parties and are valid only upon presentation of the relevant identity papers of the passengers. The e-tickets are not subject to resale.

11. Refunds on unused e-tickets

Refunds for unused e-tickets are credited to the bank card used to make the payment for the e-ticket in the period established by the rules governing the relevant payment systems (from 7 to 30 calendar days from the time the passenger requests a refund on her personal account on the site).

WARNING! To settle claims for returned unused e-tickets which have not been credited to their bank card, passengers should send a claim in writing to the bank which issued their card.

WARNING! When returning unused e-tickets issued free of charge to children up to 5 years of age without occupying a separate place, no fee is deducted from the refund.

11.1. Refunds on unused e-tickets using the passenger's personal account on the site or the Аpp 

See the section "Tickets refunds" for the terms and conditions on refunds on unused e-tickets using your personal account.

11.2. Returning unused e-tickets to a ticket office

The unused e-tickets may be returned to a booking office which carries out the ticket return procedures situated within the territory of the Russian Federation upon presentation of a control coupon or a number of the e-ticket/order and an identity paper which number is shown on the e-ticket subject to compliance with the approved periods. The unused e-tickets for the international routes (to/from the non-CIS countries) may only be returned to the international route ticket offices.

Refunds can be made both for a complete order, and a specific e-ticket on an order.

Refunds for the order as a whole are made for all e-tickets on the order, with the exception of e-tickets for which boarding passes (tickets) were issued at the ticket office or by a self-service terminal.

In the event that a passenger has received a boarding pass on a ticket form, the refund is made upon the passenger presenting this form at a ticket office, together with an identity document.

The e-tickets booked for Sapsan train and Lastochka (for trains operated by the Directorate for High-Speed Routes) at a special round trip fare are to be returned pursuant to the following procedure:

  • if the passenger presents the e-tickets for the round trip or a return ticket at the ticket office, the funds are duly credited to the payer’s account used to transfer the payment or are refunded to the payer’s e-wallet;
  • if the passenger presents a single ticket at the ticket office, he/she is issued a confirmation certifying that the seat/berth was returned and the relevant funds are refunded under the passenger’s claim (Claim template). The claim and the documents confirming the return of the seat/berth are transferred to a ticket agent or are sent by mail to the Northwestern Directorate for High-speed Service (a structural subdivision of the Directorate for High-speed Services) using the following mailing address: 196641 St. Petersburg, Metallostroy settl., railroad section "Slavyanka River-LEP", POB 53.

The passenger gets a refund less a 20% reduction of the return fare. The passenger is charged a fee for transfer of a refund in connection with an unused travel document.

If the unused e-ticket booked for any train servicing any domestic routes within the Russian Federation and any trains servicing the international routes to/from the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia is returned within the approved periods, then the service fee (including the cost of the bed linen) is refunded in full, but a fee of RUB 2.20 (from 1 January, 2021) is charged for each seat/berth (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).

If the unused e-tickets for the international trains servicing the routes to/from the CIS countries, Latvia, Lithuania and Estonia, are returned in the ticket offices situated within the territory of the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, the relevant seats/berths connected with the unused e-tickets are returned as follows:

  • in case of the online registration – at least 1 hour before the departure of the train from the first station of the route;
  • without the online registration – not later than 1 hour after the train departs the passenger’s boarding station.

To get a refund the passenger should contact any ticket office within the territory of the Russian Federation regardless of the method of payment and present a supporting document form confirming that the booking of the seats/berths was cancelled in the other country. If the passenger made payments using his/her bank card, the relevant refund is credited to the payer’s settlement account.

The travel documents booked for travelling in a meeting space compartment of Sapsan high-speed train (1P service class) may only be returned if all the 4 berths are cancelled simultaneously.

As regards the e-tickets for the route Finland – Russia booked for several passengers in one order at one and the same rate, all such tickets shall be returned. No partial cancellation of such e-tickets is allowed.

In case two berths were booked in a Luxury (business) carriage compartment of any train servicing the international routes (to/from the non CIS-countries), the cancellation of one of two of such berths is not allowed. The cost of the unused e-tickets booked to travel in a Luxury (business) carriage is refunded only if the passenger presents simultaneously the e-tickets for the berths in one compartment at any international route ticket office.

When returning the unused e-tickets for the trains servicing the international routes (to/from the non-CIS countries):

  • for trains servicing the routes Russia – Finland, for trains No. 13/14 Moscow – Berlin – Moscow, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow and direct carriages Moscow – Prague – Moscow, a passenger is charged a fee of EUR 10 (for each berth);
  • for trains No. 6 Moscow – Ulaanbaatar, No. 306 Irkutsk – Ulaanbaatar, a passenger is charged a fee of CHF 5 (for each berth).

This fee is charged in RUB at the exchange rate set by the Central Bank of the Russian Federation as at the day of refund.

When returning an unused e-ticket booked for any train servicing the domestic routes within the territory of the Russian Federation to a ticket office:

  • if the e-ticket is returned at least 8 hours before the departure of the train – the amount of fare comprising the ticket price and the cost of the reserved seat ticket;
  • if the e-ticket is returned at least 8 hours and not later than 2 hours before the departure of the train – the ticket price and 50 % of the cost of the reserved seat ticket;
  • if the e-ticket is returned less than 2 hours before the departure of the train – the price of the ticket; the cost of the reserved seat ticket is non-refundable in such case;
  • if the passenger misses the train and returns the e-ticket within 12 hours after the train departs from the passenger’s boarding station, or in case of the passenger’s illness or any accident (subject to the presence of any documentary evidence thereof), and the passenger returns the relevant e-ticket within 5 days after the departure of the train for which he/she was issued a travel document – the ticket price; the cost of the reserved seat ticket is non-refundable in such case;
  • if the passenger misses the train, the unused electronic travel document (e-ticket) may only be returned to the ticket office situated at the passenger’s departure station within 12 hours after the departure of the train.

Attention! When you return an unused e-ticket to the ticket office less than 1 hour before the departure of the train from the first station of the route and you passed the online registration for a train servicing the domestic Russian routes, the relevant amounts are refunded under a passenger’s claim pursuant to the procedure approved by the carrier. The relevant claim must be written on behalf of the passenger (in any format) whose surname, name and patronymic are specified in the e-ticket. Such claim must contain the following data: the address of the claimant (including the postal code), his/her contact telephone number, numbers of the relevant e-tickets, the reason for the cancellation of the trip. The passenger must put the date of execution of the claim and sign the same. The amounts connected with the considered claim are refunded to the settlement account of the payer used to pay for the e-tickets.

When returning unused electronic tickets from 20 minutes to 3 hours after the departure of the train from the station from which the passenger departs, subject to personal appearance at the ticket office and presentation of the identity document shown on the e-ticket, cash settlements are made to the card of the payer.

When returning to a ticket office unused e-tickets for international services with countries and/or trains (carriages) operated by railway companies from the CIS, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia refunds are credited to passengers' bank cards:

  • if the e-ticket is returned at least 24 hours before the departure of the train – the ticket price comprising the ticket price and the cost of the reserved seat ticket;
  • if the e-ticket is returned less than 24 hours but not later than 6 hours before the departure of the train – the ticket price and 50 % of the cost of the reserved seat ticket;
  • if the e-ticket is returned less than 6 hours before but not later than 1 hour after the departure of the train from the passenger’s boarding station, or in case of the passenger’s illness or any accident - within 10 days after the expiration of the term of validity of the supporting documents – the ticket price; the cost of the reserved seat ticket is non-refundable in such case.

Attention! No refunds are made on unused e-tickets with electronic registration for trains on services to/from Abkhazia, Belarus, Estonia, Latvia, Lithuania, Kazakhstan, Kyrgyzstan, Moldova and Tajikistan less than 1 hour before the train's departure from the train's starting station.

Attention! The unused e-tickets for the international trains servicing the following routes: to/from the CIS countries, Latvia, Lithuania and Estonia, may be returned in the ticket offices situated within the territory of the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia as follows: online registration – the e-ticket must be returned at least 1 hour before the departure of the train from the first station of the route; no online registration – the e-ticket must be returned within 1 hour after the departure of the train from the passenger’s boarding station. The monetary funds shall be returned in the ticket offices situated within the Russian Federation regardless of the payment method under a supporting document confirming the cancellation of the seats/berths.

Any unused e-ticket may be returned to the ticket offices within the territory of the CIS countries and Abkhazia (except for the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Moldova, the Republic of Tajikistan and the Republic of Uzbekistan) upon presentation of a boarding pass printed out on a ticket form. In such case the seats/berths are cancelled without any refunds. To get the refund in the amount of the relevant funds credited to the payer’s settlement account used to transfer payment for the e-ticket, the passenger should apply to a ticket office within the Russian Federation within 6 months after the date of departure of the train and should present the seats/berths cancellation form, an unused boarding pass printed out on a ticket form and any identity paper of the passenger.

When returning to ticket offices unused e-tickets for travel on international routes (non-CIS countries), refunds are credited to passengers' bank cards:

  • no later than 6 hours before the departure of the train – the full cost of travel, consisting of the ticket cost and the cost of the seat/berth reservation (with a deduction of the refund fee);
  • less than 6 hours before the departure of the train designated on the ticket – no refund is made.

Attention! When returning e-tickets with electronic registration less than 1 hour before the train's departure from the starting station and more than 6 hours before the train's departure from the station where the passenger boarded the train (local time), refunds on unused e-tickets are made using the complaints procedure.

Refunds of unused e-tickets at ticket offices on the territory of European countries are made only on presentation of a ticket issued on the prescribed form. Passengers have the right to withdraw from their journey only in the countries through which their train passes, in accordance with the purchased tickets.The passenger must present, within the time limits set for the refund, a printout of the electronic ticket to the international ticket office with a stamp of mark to show that it has not been used with an indication of the day, month, year and time (hours, minutes) of the passenger’s claim. In order to recover the money due for an unused ticket, passengers must apply to the international ticket office in the Russian Federation within nine months of the date of departure of the train specified on the ticket document, present an application and the unused ticket document with the appropriate stamp or mark. Passenger applications are reviewed within 180 days from the day of receipt.

12. E-ticket travel renewal in case a passenger missed a train

If a passenger missed a train:

  • servicing the domestic routes, and the passenger informed the relevant persons of such situation within 12 hours after the departure of the train connected with the e-ticket, and the passenger wishes to renew the ticket, then he/she should return the e-ticket to the ticket office at the passenger’s departure station. If the passenger missed the train, the e-ticket should be returned in accordance with the approved railway regulations for return of the tickets.

The e-ticket is returned upon the passenger’s presentation at the ticket office of the e-ticket control coupon or a 14-digit e-ticket number and the passenger’s identity papers.

To renew the ticket at the ticket office:

  • the e-ticket control coupon or the control coupon of the travel document must be stamped with a mark of renewal;
  • the passenger must pay the cost of the reserved seat ticket.

The passenger boards a train upon presentation of an e-ticket control coupon or a control coupon of the travel document bearing a relevant mark as well as a reserved seat ticket and the passenger’s identity paper specified when booking the e-ticket.

  • servicing the international routes to/from the CIS countries, Latvia, Lithuania and Estonia, and the e-ticket was bought in the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, and the passenger informed the relevant persons that he/she missed the train within 1 hour after the departure of the train connected with the e-ticket (regardless of whether the passenger registered online or not), and such passenger wishes to renew the ticket - the seats/berths are cancelled at the ticket offices of the passenger’s departure station.

To renew the ticket at the ticket office:

  • the e-ticket control coupon must be stamped with a mark of renewal;
  • the passenger must pay the cost of the reserved seat ticket.

The passenger boards a train upon presentation of an e-ticket control coupon bearing a relevant mark as well as a reserved seat ticket and the passenger’s identity papers specified when drawing up the e-ticket.

13. Stopovers under the e-tickets

When travelling on the domestic routes

To renew a ticket after a stopover on the route 3 hours after the arrival of the train which the passenger boarded, the passenger has to return the e-ticket to a ticket office.

The e-ticket is returned upon presentation by the passenger at the ticket office of the e-ticket control coupon or a 14-digit e-ticket number and the passenger’s identity papers.

The returned e-ticket control coupon or a control coupon of a travel document must be stamped with a mark of stopover and renewal of the validity term of the ticket/document.

To renew the travel at the ticket office the passenger pays the cost of the reserved seat/berth ticket.

The passenger boards a train upon presentation of the e-ticket control coupon or the control coupon of the travel document, a reserved seat/berth ticket and the passenger’s identity paper specified when booking the e-ticket.

When travelling by the trains servicing the international routes to/from the CIS countries, Latvia, Lithuania and Estonia

If the passenger makes a stopover on the route and wishes the term of validity of his/her e-ticket to be renewed, the attendant of the car which the passenger boarded stamps the e-ticket control coupon with a mark of stopover.

In order to renew the travel after a stopover on the route within 3 hours after the arrival of the train which the passenger boarded, the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia:

  • may cancel the relevant seats/berths under an e-ticket control coupon bearing a stamp of stopover on the route;
  • stamp the e-ticket control coupon with a mark of stopover and renewal of the term of validity of the e-ticket.

To renew the ticket at the ticket office:

  • the passenger pays the cost of the reserved seat/berth ticket in the national currency of the country where he/she is being issued a reserved seat ticket;
  • the e-ticket control coupon is stamped with a mark confirming that the reserved seat/berth ticket was issued.

The passenger boards a train upon presentation of an e-ticket control coupon bearing three relevant marks as well as a reserved seat/berth ticket and the passenger’s identity paper specified when booking the e-ticket.

14. Termination of a travel under an e-ticket

If the passenger travelling by the trains servicing the international routes to/from the CIS countries, Latvia, Lithuania and Estonia wishes to cancel any further part of the travel at any station on the route, the attendant of the car which such passenger boarded stamp the e-ticket with a mark confirming termination of the travel by the passenger.

Within 3 hours after the arrival of the train which the passenger boarded the ticket offices situated within the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia may:

  • cancel the seats/berths under an e-ticket control coupon bearing a mark of suspension of the travel;
  • stamp the e-ticket control coupon with a mark confirming the termination of the e-ticket’s term of validity at the station of termination of the travel.

The funds for the remaining part of the route are refunded in the ticket office of the state where the relevant e-ticket was bought regardless of the method of payment therefor under a supporting document confirming the cancellation of the seats/berths.

15. Re-booking electronic tickets

Rebooking an electronic ticket after electronic registration can be done no earlier than 24 hours and no later than 1 hour before the train leaves the starting station of its route.

Rebooking an electronic ticket made without electronic registration can be done no earlier than 24 hours and until the train departs from the passenger’s boarding station.

Rebooking electronic tickets can be done through the website.

When travelling on Russian domestic trains:

Rebooking electronic tickets can be done through the website, as well as at the ticket office of the departure station indicated on the electronic ticket.

Settlements for rebookings are made in the same form in which the payment for the electronic ticket was made.

The fee for rebooking an electronic ticket is 150.10 RUB (from 1 January, 2021) per e-ticket (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).

When travelling on international trains between Russia and the CIS countries, Latvia, Lithuania and Estonia:

At the ticket offices located on the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Latvia, the Republic of Lithuania and the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan, the Republic of Estonia, rebooking an electronic ticket is done at the departure station indicated on the electronic ticket.

Settlements for re-booking are carried out in the national currency of the state where the ticket was booked.

Refunds for the initial e-ticket are made at ticket offices located on the territory of the Russian Federation on the basis of an auxiliary form confirming the return of the seats/berths.

16. Drawing up the electronic carriage documents

The passengers may draw up the electronic carriage documents on the web-site of JSCo "RZD".

The fee for drawing up an electronic ticket is 204 RUB (from 1 January, 2021) per e-ticket (the rate is set by the Federal Antimonopoly Service (FAS) of the Russian Federation).

Before drawing up the electronic carriage documents on the web-site of JSCo "RZD" the passenger may review the following information:

  • whether the trains of JSC FPC have any passenger coaches with the compartments suitable for the transportation of the luggage, and may also check the availability of the vacant places by reviewing the carriage schemes;
  • whether it is allowed to take small pets on the trains of JSC FPC (depends on the service class of the coach);
  • whether JSC FPC have any car carriers for transportation of the vehicles, and if such car carriers have any vacant places;
  • fare amounts.

16.1. Drawing up the electronic carriage documents on the web-site of JSCo "RZD"

The web-site of JSCo "RZD" provides the passenger with an opportunity to draw up the electronic carriage documents (the control coupons of the electronic luggage stubs) for the transportation of the following:

  • small pets;
  • hand luggage - at an extra fee (electronic and household appliances, video and audio equipment - according to Clause 108 of the Regulations For the Rail Carriage of the Passengers, Luggage, Freight Baggage);
  • oversized baggage - under the special terms (baby carriages (strollers), bicycles, kayaks, etc.).

The passenger may draw up the electronic carriage documents for any domestic travel by the trains of JSC FPC not later than 1 hour before the train departs from the first station of the route.

The passenger may draw up the electronic carriage documents on the web-site of JSCo "RZD":

  • when booking an e-ticket;
  • as a supplement to the e-ticket obtained earlier (via the passenger’s personal account);
  • as a supplement to a travel document bought in a ticket office (via the passenger’s personal account, Additional Ticket Services section).

No electronic carriage document may be issued for a returned e-ticket.

In case an electronic carriage document is successfully drawn up, the user is issued a control coupon of the electronic luggage stub specifying the transportation details and bearing a 2D barcode.

The control coupon of the electronic luggage stub is printed out (A4 format) and is to be presented when boarding a train.

In case of any errors in the electronic carriage document the passenger may cancel the order before payment.

If the passenger wishes to cancel any trip which was paid earlier via the web-site of JSCo "RZD", the electronic carriage document must be returned at least 1 hour before the train departs from the first station of the route.

If the electronic carriage documents are returned via the web-site of JSCo "RZD" after the expiration of the specified periods (before the departure of the train from the first station of the route), the passenger may only cancel the seats/berths (under the electronic carriage documents (if any) issued for the transportation of the luggage in the specially equipped compartments of the passenger coaches) and no funds are reimbursed to the passenger’s bank card. The payment amounts are refunded under a complaint procedure when the passenger addresses a ticket office of JSC FPC.

16.2. Return of the electronic carriage documents to the ticket offices

The electronic carriage documents may be returned together with the cancellation of the relevant luggage places (if any) and reimbursement of the relevant funds (to be credited to a bank card) if such documents are returned at least 1 hour before the train departs from the first station of the route.

If the passenger wishes to return the electronic carriage documents after the expiration of the relevant periods, then only the luggage places may be cancelled and the funds are reimbursed under a complaint procedure.

16.3. Issue of a copy of an electronic carriage document by a ticket office

At the passenger’s request the ticket office may print out a copy of the electronic carriage document on a limited-issue document form.

Our website does not provide for:

  • booking seats without paying the relevant fare;
  • booking e-tickets for any categories of citizens entitled to the discounts;
  • booking free e-tickets for the children under 5 y.o., accompanied by adults, without booking a separate seat when origin stations are within the territory of Ukraine;
  • booking e-tickets for international trains servicing routes to/from the non-CIS countries (except for the following trains: No. 13/14 Moscow – Berlin – Moscow, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow, No. 6 Moscow – Ulaanbaatar, No. 306 Irkutsk – Ulaanbaatar; direct carriages Moscow – Prague – Moscow and the trains servicing the routes Russia – Finland, Belarus - Poland, Belarus – Bulgaria);
  • booking e-tickets for travelling on trains of the following carrier: Crimea Railways, SUE (State Unitary Enterprise);
  • booking transportation of small pets, dogs and birds (except for JSC FPC trains as well as trains, where the cost of travel comprises the cost of transportation and is to be paid concurrently with any payments for the e-ticket);
  • baggage registration (except for the trains of JSC FPC).

The App does not provide the following options:

  • booking seats without paying the relevant fare;
  • booking e-tickets for any categories of citizens entitled to the discounts;
  • booking free e-tickets for the children under 5 y.o., accompanied by adults, without booking a separate seat when origin stations are within the territory of Ukraine;
  • booking e-tickets for international trains servicing routes to/from the non-CIS countries (except for the following trains: No. 13/14 Moscow – Berlin – Moscow, No. 17/18 Moscow – Nice – Moscow, No. 23/24 Moscow – Paris – Moscow, No. 6 Moscow – Ulaanbaatar, No. 306 Irkutsk – Ulaanbaatar; direct carriages Moscow – Prague – Moscow and the trains servicing the routes Russia – Finland, Belarus - Poland, Belarus – Bulgaria);
  • booking e-tickets for travelling on trains of the following carrier: Crimea Railways, SUE (State Unitary Enterprise).

16.4. Vehicles Transportation in Autoracks

Electronic Railage Document for a vehicle transportation may be drafted through a personal account on JSCo "RZD" website.

Before drafting Electronic Railage Documents on the JSCo "RZD" website, the following information may be checked out:

  • whether JSC "FPC" have any autoracks for vehicles transportation, and if there are any vacant places available in such autoracks;
  • transportation tariffs.

Electronic Railage Documents for a vehicle transportation shall be arranged on JSCo "RZD" website within 5 days prior to dispatch of the train.

When arranging a vehicle transportation, a consignor agrees to enter into and execute a luggage transportation agreement (at russian language) (the transportation is ordered by the consignor not being a passenger) under special terms and conditions.

When the Electronic Railage Document is successfully drafted, a user is issued a control coupon of the electronic luggage ticket specifying the transportation details and bearing a 2D barcode.

Such control coupon of the electronic luggage ticket shall be printed on a sheet of paper (A4) and submitted at a loading facility prior to submitting the vehicle for transportation.

In case of any errors in the Electronic Railage Document, the order may be cancelled before payment.

If a pre-paid transportation is cancelled via the JSCo "RZD" website, the Electronic Railage Document shall be returned within at least 5 days before the train departs from the origin station of the route.

In case railage documents are issued with a discount (when outward and return railage documents are arranged simultaneously), both outward and return railage documents shall be submitted to cancel the trip.

Return of Electronic Railage Documents and money for the transportation (to the customer’s bank card) shall be arranged within at least 5 days before the train departs from the origin station of the route only when the customer addresses a ticket offices before the train departure.

The customer shall pay a return fee in case of a refund (when the funds are reimbursed).

At the consignor’s request, the ticket office may print out a copy of the Electronic Railage Document on a limited-issue document form.