Passenger Survey

1/8

Availability of long-distance travel (availability of trains)

Very bad
0.0% (0)
Bad
0.0% (0)
Satisfactory
20.0% (2)
Good
60.0% (6)
Excellent
20.0% (2)

2/8

Safety measures on long-distance trains during the pandemic

Very bad
0.0% (0)
Bad
0.0% (0)
Satisfactory
20.0% (2)
Good
60.0% (6)
Excellent
20.0% (2)

3/8

Availability of suburban-commuter/urban-city travel (availability of trains)

Very bad
0.0% (0)
Bad
0.0% (0)
Satisfactory
50.0% (5)
Good
50.0% (5)
Excellent
0.0% (0)

4/8

Safety measures on suburban-commuter trains during the pandemic

Very bad
0.0% (0)
Bad
0.0% (0)
Satisfactory
50.0% (5)
Good
50.0% (5)
Excellent
0.0% (0)

5/8

Station operation (service availability, safety measures)

Very bad
0.0% (0)
Bad
0.0% (0)
Satisfactory
20.0% (2)
Good
60.0% (6)
Excellent
20.0% (2)

6/8

Work of Russian Railways’ personnel with passengers

Very bad
0.0% (0)
Bad
0.0% (0)
Satisfactory
20.0% (2)
Good
60.0% (6)
Excellent
20.0% (2)

7/8

Availability of remote services (online ticket purchases and refunds, obtaining information)

Very bad
0.0% (0)
Bad
0.0% (0)
Satisfactory
20.0% (2)
Good
60.0% (6)
Excellent
20.0% (2)

8/8

Informing passengers about the specifics of rail transport during the spread of the coronavirus

Very bad
0.0% (0)
Bad
10.0% (1)
Satisfactory
20.0% (2)
Good
50.0% (5)
Excellent
20.0% (2)