Passenger Survey
1/8
Availability of long-distance travel (availability of trains)
Very bad
0.0%
(0)
Bad
0.0%
(0)
Satisfactory
20.0%
(2)
Good
60.0%
(6)
Excellent
20.0%
(2)
2/8
Safety measures on long-distance trains during the pandemic
Very bad
0.0%
(0)
Bad
0.0%
(0)
Satisfactory
20.0%
(2)
Good
60.0%
(6)
Excellent
20.0%
(2)
3/8
Availability of suburban-commuter/urban-city travel (availability of trains)
Very bad
0.0%
(0)
Bad
0.0%
(0)
Satisfactory
50.0%
(5)
Good
50.0%
(5)
Excellent
0.0%
(0)
4/8
Safety measures on suburban-commuter trains during the pandemic
Very bad
0.0%
(0)
Bad
0.0%
(0)
Satisfactory
50.0%
(5)
Good
50.0%
(5)
Excellent
0.0%
(0)
5/8
Station operation (service availability, safety measures)
Very bad
0.0%
(0)
Bad
0.0%
(0)
Satisfactory
20.0%
(2)
Good
60.0%
(6)
Excellent
20.0%
(2)
6/8
Work of Russian Railways’ personnel with passengers
Very bad
0.0%
(0)
Bad
0.0%
(0)
Satisfactory
20.0%
(2)
Good
60.0%
(6)
Excellent
20.0%
(2)
7/8
Availability of remote services (online ticket purchases and refunds, obtaining information)
Very bad
0.0%
(0)
Bad
0.0%
(0)
Satisfactory
20.0%
(2)
Good
60.0%
(6)
Excellent
20.0%
(2)
8/8
Informing passengers about the specifics of rail transport during the spread of the coronavirus
Very bad
0.0%
(0)
Bad
10.0%
(1)
Satisfactory
20.0%
(2)
Good
50.0%
(5)
Excellent
20.0%
(2)