More than 2,600 passengers with limited mobility have used support services at stations on Far Eastern Railways since beginning of 2021
In the first six months of 2021, more than 2,600 passengers with limited mobility used the services of assistance and accompaniment at the stations of the Far Eastern Regional Directorate of Railway Stations.
These specialised services are provided around the clock and are most in demand in Khabarovsk, Komsomolsk-on-Amur, Vladivostok and Novy Urgal.
Far Eastern Railways has fully adapted 8 stations for passengers with limited mobility in Komsomolsk-on-Amur, Spassk-Dalny, Neryungri and Sibirtsevo etc.
Depending on the need, the station buildings are equipped with continuous track stair lifts, vertical lifts on platforms, specialised lifts and escalators. At a number of stations there are cash desks with a lowered counter and which are equipped with an audio loop for hearing-impaired citizens. At all the Directorate’s stations are mnemonic diagrams in Braille, tactile pictograms and indicators and emergency call buttons for the personnel on duty.
By the end of 2021, the delivery of a lift for boarding a carriage and a conveyor for moving along stairs is planned at Arseniev station, said the corporate communications service of Far Eastern Railways.
Preliminary applications for requesting support for passengers with limited mobility can be made by calling the free round-the-clock telephone number at the Russian Railways’ Mobility Assistance Centre on 8 (800) 775-00-00 (extension 1 in tone mode) or by emailing email@example.com.
Information on the services and benefits provided to passengers with limited mobility, as well as an electronic map of access at Russia’s railway stations, can be found on the Russian Railways’ website in the section "Passengers with disabilities", subsection "Assistance at railway stations".
All services are provided free of charge.