International services with Finland to be temporarily suspended
In accordance with an announcement by the VR Group Ltd (Finnish Railways), direct international passenger trains between Russia and Finland will be suspended from 18 March 2020 in order to prevent the spread of the new coronavirus infection (2019-nCoV).
As a result, the following passenger services will be suspended:
- № 32/31 Moscow - Helsinki Leo Tolstoy, departing from Moscow on 18 March and from Helsinki on 19 March;
- high-speed Allegro train Nos. 781, 782, 783, 784, 785, 786, 787 and 788 St. Petersburg – Helsinki, departing from St. Petersburg and Helsinki from 19 March.
Russians currently in the Republic of Finland should note that passenger train No. 31 Lev Tolstoy Helsinki – Moscow, departing at 17:44, and high-speed Allegro train No. 788, departing at 19:00, will depart from Helsinki on 18 March 2020 for their last run until normal services resume. An announcements will be made when services are resumed.
Unused tickets for cancelled trains can be returned without incurring any additional charges and fees.
In order to obtain refunds, passengers must contact a rail ticket office in the country where they purchased the ticket. Passengers can submit electronic tickets using the web resources through which they initially purchased the tickets.
Passengers can obtain detailed information on the procedure for receiving refunds money for unused tickets from the 24- hour Unified Information and Service Centre of Russian Railways on 8 (800) 775-00-00 when calling from within Russia and on +7 (499) 605-20-00 when calling from abroad.
Up-to-date information on changes to international train timetables can be obtained from the section International Routes / Operational Information on the website of Russian Railways.
Passengers should note that when booking tickets at a ticket office of the Federal Passenger Company, a subsidiary of Russian Railways, and through the website of Russian Railways and the RZD mobile app, they can leave their mobile phone numbers in order to receive notifications of possible delays and changes to the timetables in the event of emergencies.