International passenger services to the Czech Republic via Poland suspended
In accordance with an announcement by Czech Railways, from 13 March 2020 passenger services between the Czech Republic and Poland are being suspended until further notice in order to prevent the new coronavirus infection from entering the Czech Republic.
As a result, direct carriages Nos. 19/753, 21/355 and 22/356 Moscow - Prague - Moscow have been temporarily suspended.
An announcement will made when services resume.
Unused tickets for cancelled carriages can be returned without incurring any additional charges and fees.
To obtain refunds, passengers must apply to any rail ticket office in the country where they purchased their ticket. Passengers can submit electronic tickets using the web resources through which they were booked.
The non-stop carriages which left Moscow for Prague yesterday, 12 March 2020, will stop at Bohumín station at 13:20 (local time) today, 13 March. Passengers will be transferred to train No.114 Bohumín - Prague free of charge. Boarding will take place in accordance with the available tickets.
Direct Federal Passenger Company carriages on the Prague - Moscow route will leave the Czech capital for Russia with passengers today, 13 March 2020 in accordance with the timetable.
Passengers can obtain detailed information on the procedure for receiving refunds for their unused tickets and train timetables from the 24-hour phone of the Unified Information Service Centre of Russian Railways under 8 (800) 775-00-00 when calling from within Russia and from 7 (499) 605-20-00 when calling from abroad.
Up-to-date information on timetable changes can be found on the Russian Railways’ website in the section Timetable Changes.
Passengers should note that when booking tickets at ticket offices of the Federal Passenger Company, a subsidiary of Russian Railways, and through the website and the RZD Passengers mobile app, they can leave their mobile numbers to receive notifications about possible delays and timetable changes in the event of emergencies.