Employees at railway stations to undergo special training in run-up to 2018 World Cup
From February to May this year, more than 3,300 employees at 31 railway stations in the Russian cities which are to host football matches during the 2018 World Cup will undergo additional training in security, international protocol and a foreign language
The training programme will include lectures, practical classes, and full-time and distance (e-)training.
Particular attention will be paid to ensuring transport safety and security. Staff checking luggage, baggage, bags and rucksacks will undergo special training in the use of inspection equipment. At the moment, an extra 1,132 people are being recruited to provide security at station entry points and being trained in the application of visual diagnostic methods to assess the psycho-emotional state of visitors.
Since November 2107, the heads of the station complexes in the cities hosting the 2018 World Cup have been on training courses at train stations in France and Spain to exchange experience in organising other major sporting events, including the 2016 European Football Championship.
International internships at the largest railway stations in Europe will make it possible to apply international best practice not only during the sports competitions themselves, but also after, and thus make the space at the stations more comfortable for passengers in the future.
A separate element on the train station staff training programme will be the courses offered by the All-Russian Society of Disabled Persons, during which station staff will be taught the specifics of interaction with the less mobile groups of the population.