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Jan 15, 2018

Number of low-mobility passengers receiving assistance at railway stations increased by 70% in 2017

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In 2017, the RZD Holding provided assistance to a record number of passengers with low mobility, withmore than 170,000 people receiving support and escort at railways stations, 70% more than in 2016.

Each month in 2017 saw more than 7,000 passenger requests for assistance sent to the Mobility AidCentre at Russian Railways. These passengers required help when arriving at the railway station andmoving around the complex.

In connection with the high demand for the service, in 2017 special assistance units were set up to helplow-mobility passengers at 81 stations belonging to Russian Railways. In 2016, there were 36 units atstations, so last year saw the number of units more than doubling.

Russian Railways pays particular attention to the adapting its railway station complexes to meet theneeds of low-mobility passengers.

At the moment, more than 50% of the facilities managed by the Directorate of Railway Stations, abranch of Russian Railways, are equipped with the installations necessary for low-mobility passengers tomove around the stations with ease, such as lifts, ramps, special hoists and chairlifts, inductionequipment and much more.

In 2017, the project to creating “Accessibility Maps at Russian Railway Stations” was completed in full.As a result, any passenger or visitor can now familiarise herself in advance with the level of adaptationof the railway station in question when planning a trip simply by checking the subsection “Assistance atRailway Stations” on the website of Russian Railways.

The Mobility Promotion Centre of Russian Railways operates 24 hours a day, 7 days a week and can bereached at 8 (800) 775-00- 00 Extension 1 (in tonal mode) and at the e-mail address info@rzd.ru.

The Centre can provide passengers with information about the services, make a request for escort andassistance at train stations and reserve seats and berths on long-distance trains.

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