Almost half of long-distance tickets were booked over the Internet in 2017
In 2017, passengers booked 52.7 million electronic tickets for long-distance trains, which is 6% more than in 2016. The proportion of e-ticket sales in 2017 was 46% of the total number of seats/berths sold on the railway network.
In December 2017, the share of electronic sales accounted for 50% of the total number of tickets sold.
Passengers can book electronic tickets without being charged any commission through the official website of Russian Railways and on the "RZD Passengers" mobile app for buying long distance tickets.
In 2017, the Russian Railways’ website was used to purchase 39.7 million tickets, including 2.9 million electronic tickets which were bought using the RZD Passengers mobile app.
By way of comparison, in 2007, when passengers first had the possibility of booking electronic tickets, this service was used by 280,000 people during the whole year.
Strong annual growth in e-ticket sales has been achieved by, among other things, expanding the list of services available to passengers for online payment.
In 2017, for example, the official website of Russian Railways began selling electronic tickets with electronic registration for trains operated by the Federal Passenger Company and plying the transit route with Russia’s Kaliningrad region via the territory of Belarus and Lithuania.
The list of international trains for which electronic registration is available has also been expanded. This service was introduced for booking tickets for trains on Russia – Tajikistan and Russia – Uzbekistan services (train No. 365/366 Tashkent – Chelyabinsk – Tashkent).
In addition, in 2017 the official website of Russian Railways also introduced a service to purchase electronic tickets for specialised compartments designed for low-mobility citizens travelling in wheelchairs.
Increasing demand for the purchase of tickets via the Internet has also been facilitated by regular updates to the RZD Passengers mobile app, which is available to users of all mobile platforms.
The RZD Passengers mobile app now allows users to compare the cost of tickets in the selected direction for the next few days, including the selected date, and to find out information about the train timetable and previously purchased travel documents, as well as to track the passenger’s bonus account.
Some additional options are also available to users, such as navigation inside the buildings of the capital's train stations and displaying announcements about changes to the train timetable.
Passengers can receive detailed information on the rules for booking electronic tickets on the official website of Russian Railways under the tab "Rules for the Purchase of Electronic Tickets" in the "Passengers" section.