More than 2,000 train staff undergo special training before 2018 World Cup
The RZD Holding is actively preparing for the 2018 World Cup, which is being held
this summer in Russia.
Particular attention is being paid to training the “frontline” personnel
who will be dealing directly with the fans.
Considerable numbers of train staff will be involved in providing supporters with
free transportation between the cities hosting the football matches.
In the run-up to the World Cup, more than 2,000 conductors and train drivers will
therefore undergo training, half of whom have already gained considerable experience
in working with foreign passengers during the 2017 Confederations Cup, which was also
held in Russia.
A total 85 train crews will work to ensure that the fans have a comfortable journey
on our long-distance trains.
Staff will undergo additional training at the Corporate Personnel Training and
Methodological Centre of the Federal Passenger Company, a subsidiary of OJSC Russian
The training programme provides for, among other things, work on interacting with
fans, representatives of international delegations and football clubs.
In addition, passenger car conductors and the heads of trains are receiving instruction
on organising free travel for the fans and the process for boarding trains with their
match tickets and their Fan-ID.
In training the “frontline” personnel, special attention is being paid
to studying English and communicating with people from various national cultures,
as well as interacting with passengers with reduced physical capabilities.
The Autonomous Non-Commercial Organisation “Transport Directorate-2018”
is recruiting temporary staff to help fans at 19 railway stations in the 11 cities
hosting the World Cup. Applications can be submitted by any Russian citizen over 18
years of age via the Transport Directorate’s website.
To ensure fan safety along the entire route, passengers on the trains will be accompanied
by special transport security groups.
Safety at the stations in the cities hosting the matches will be enhanced through
additional training for railway station staff, especially the inspectors on entrance
control, the “frontline” personnel of the stations and the heads of the
Russian Railways and ANO Transport Directorate-2018 have developed a timetable
for the additional trains for the 2018 FIFA World Cup in Russia. The Federal Passenger
Company will lay on 728 additional train runs with 440,650 seats/berths to provide
fans with free transportation to the matches.
Each train will consist of comfortable compartment cars equipped with air conditioners
and environmentally friendly toilet complexes, as well as a dining car.
It is planned to use innovative rolling stock consisting of double-decker carriages,
Lastochka electric trains and high-speed Strizh trains.
Double-decker trains will run on the routes between Moscow - Samara, Moscow - St.
Petersburg, Moscow - Kazan, Moscow – Adler and St. Petersburg - Moscow.
Lastochka and Strizh trains will provide free transportation for fans between Moscow
- Nizhny Novgorod.