Russian Railways attracted over 12 million tons of additional freight since early
Alexei Shilo, Director for Commercial Activities at Russian Railways and Managing
Director of the Centre for Corporate Transport Services, took part in the panel discussion
"Orientation to the Client in the Railway Industry: Realities and Challenges and How
to Confront Them," which was held at the XIX World Festival of Youth and Students
In the course of his speech, Alexey Shilo noted that at present, the Company's
work was aimed at increasing customer focus, creating new logistics products and developing
modern client services, all of which ultimately contributes to attracting additional
freight to the railways.
As Shilo noted, the RZD Holding offers smaller clients services such as booking
wagons in train formations, which allows them to take advantage of the technology
which enables small consignments to be consolidated on long-distance trains without
In the case of large customers, a "parking service" has been introduced which allows
customers to place their rolling stock on the infrastructure of Russian Railways while
awaiting the formation of a ship lot and freight trains running to a special timetable
with punctual delivery.
"We understand that we live in the age of digital technology, that without it we
cannot move forward. We have a service similar to Uber – this year, we launched
the electronic trading platform Freight Transportation, through which we provide a
comprehensive freight transportation service. We will continue to develop that platform
in the future and offer logistics services and integrated terminal-warehouse services,"
said Alexey Shilo.
According to Shilo, improvements to the service during the first three quarters
of 2017 enabled the Company to attract more than 7.5 million tons of additional freight
to railway transport, as well as more than 4.55 million tons of cargo through the
use of available instruments under the Company’s flexible tariff policy –
the "tariff corridor" and the provision of discounts on certain routes.